The Consumer Protection Act, 2019 passed on 7th August 2019, provides protection of the interests of consumers and aims at establishing authorities to address the grievances of the consumers and settle consumer-related disputes. The authorities will also provide timely and effective redressals of consumer disputes. In the case of grievances, consumers can file a complaint in the manner laid down under the Consumer Protection Act, 2019.

Sec 2 of the Consumer Protection Act, 2019 defines a complaint as any written allegation made by a consumer to obtain relief under the Consumer Protection Act in the case of an unfair contract, unfair trade practice, restrictive trade practice, defective goods, deficiency of services or hazardous goods or service. A complaint may also include a written allegation to claim liability against the product manufacturer, seller or service provider.

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